Legislation checked on: 2026-09-10
This is a translation for convenience. The main version is the Ukrainian one (Умови регулярних списань). If the texts differ, the Ukrainian version prevails.
These terms are part of the public offer. Provider: individual entrepreneur Hennadii Mitroshyn, RNOKPP 3382317272, e-mail support@seo-gen.com.ua, Telegram https://t.me/seo_gen_helper_bot?start=site.
1. What this is
During sign-up and on the payment screen you tick a box agreeing to an automatic charge of your plan price for the period you choose — monthly or once a year — until you cancel. This authorizes us to charge the linked card on the first day of each new period. The authorization lasts until you cancel the subscription. You can change the period in "Billing" (clause 8.5 of the offer).
2. Your card and where it is stored
2.1. You enter card details on the payment service's page: monobank (online acquiring), WayForPay or PayPal.
2.2. The card number, expiry date and CVV are stored by the payment service, not by us. We only receive a token — a key the service uses to charge the card.
2.3. We never ask for card details by e-mail, messenger or phone.
2.4. To change your card, contact support (contacts are at the top of these terms) and we will explain how to link a new one.
3. What we charge and when
| What | When | Amount |
|---|---|---|
| Card check | when you link the card | a small amount; the service refunds it |
| First payment | on the day the trial ends (14 days unless the plan page states otherwise) | plan price for the chosen period — a month or a year |
| Renewal | on the first day of the new period: every month or once a year | monthly or annual plan price (clause 5.1 of the offer) |
| Upgrade charge | immediately when you upgrade; if our administrator arranges the upgrade — after you confirm the amount | price difference for your period × share of days left (clause 8.1 of the offer) |
| Additional website in the middle of the year | when you add the website and confirm the amount | annual website price × share of days left (clause 8.6 of the offer) |
You can add a website above your plan's limit yourself in "Billing" (after confirming the extra charge) or through support; you can reduce the number of additional websites the same way. For a website added in the middle of the year, we charge the card only after you confirm the amount.
After a period change (clause 8.5 of the offer), the first charge for the new period is made on the first day of the next period.
If you pay monthly, there is no separate charge for an added website: its price is included in the next monthly charge. If you reduce the number of additional websites, the next charge is for the new number; we do not refund the already paid period (clause 8.6 of the offer).
AI usage above the plan is paid only within the monthly limit you set yourself (clause 5.5 of the offer).
There are no other charges without your action. You authorize the exact amount of your plan for the chosen period. If you are due a fee reduction (clause 12.4 of the offer), the next charge is lower by that amount, and if the amount is larger, the following charges too (with PayPal — see clause 12.4 of the offer).
PayPal. If you pay via PayPal, renewals are charged by PayPal itself under your PayPal subscription. You can cancel it in "Billing" or in your PayPal account. If you pay annually via PayPal, you pay the upgrade charge and the charge for an additional website in the middle of the year as a separate one-time payment via a link (clauses 8.1 and 8.6 of the offer); if you pay monthly, there is no one-time charge — the new amount applies once you re-subscribe in PayPal.
4. Notifications
- 3 days before the first charge after the trial — an e-mail with the date, amount and a cancellation link;
- 7 days before every annual charge — an e-mail with the date, the annual amount and a link to cancel or switch to monthly payment. This applies both to annual renewals and to the first annual charge after the trial (which also gets the 3-day e-mail). The same with PayPal;
- price changes — at least 30 calendar days in advance;
- after every charge — an e-mail and an electronic receipt;
- if a charge fails — an e-mail.
E-mails go to your account address, in the language chosen in your profile.
5. If a charge fails
| Day after the charge date | What happens |
|---|---|
| 0 | charge failed, e-mail sent; status "awaiting payment"; everything works |
| 1, 3, 7 | charge retried |
| 3 working days before day 10 | warning that the admin panel will be restricted |
| from day 11 | admin panel restricted: the owner can only open "Billing". The website still works for visitors |
| 27 | warning that the website will be switched off |
| from day 31 | visitors see a "Website temporarily unavailable" page; we may terminate the contract (clause 13.3 of the offer) |
- The same steps apply to annual payment. In "Billing" you can switch to monthly payment — the next retry then charges the monthly price and extends the subscription by a month.
- The first 10 days are a grace period: everything works as usual.
- We do not delete data at any step.
- You can pay in "Billing" with another card or a manual method. Once the payment is confirmed, everything turns back on immediately, within 1 working day at the latest.
6. How to cancel
6.1. Press "Cancel subscription" in the "Billing" section of the admin panel and confirm. No further charges will be made.
6.2. Or write to support@seo-gen.com.ua — we cancel within 1 working day.
6.3. Canceling during the trial means nothing is charged at all.
6.4. After cancellation, access stays until the end of the paid period. Then data export and deletion follow section 9 of the offer. With annual payment you can instead ask for a refund of the unused balance — clause 1.3 of the Refund Policy.
6.5. Just blocking the card at your bank does not cancel the subscription: the system will treat the charge as failed, and section 5 applies.
7. Receipts (software cash register, PRRO)
After every charge and every refund we issue an electronic settlement document through a software cash register (PRRO) and send it to your e-mail (Art. 3(2) of Law No. 265/95-VR; Art. 13(3) of Law No. 675-VIII).
8. Your bank
Under Art. 52 of the Law "On Payment Services" No. 1591-IX, within 60 calendar days after a charge the payer may ask their bank to refund a payee-initiated payment if the authorization did not state an exact amount and more was charged than could be expected. The bank reviews the request within 10 working days. Your authorization to us is for the exact plan price for the chosen period. If something was charged wrongly, contact us first — we refund under the Refund Policy.
Separately, under Law No. 1591-IX your payment service provider is liable for unauthorized (made without your consent) and erroneous payment transactions (Art. 86); a payee who received such funds returns them within 3 working days of the provider's notice (Art. 88(1)). But write to us first — it is faster.
Legal basis (checked on 2026-09-10)
- Law "On Electronic Commerce" No. 675-VIII — Arts. 11, 13: https://zakon.rada.gov.ua/laws/show/675-19
- Law on cash registers (RRO) No. 265/95-VR — Arts. 2, 3, 9: https://zakon.rada.gov.ua/laws/show/265/95-вр
- Law "On Payment Services" No. 1591-IX — Arts. 52, 86, 88: https://zakon.rada.gov.ua/laws/show/1591-20
- Civil Code of Ukraine — Art. 642: https://zakon.rada.gov.ua/laws/show/435-15