Refund Policy

Version of 2026-09-11

Legislation checked on: 2026-09-10

This is a translation for convenience. The main version is the Ukrainian one (Політика повернення коштів). If the texts differ, the Ukrainian version prevails.

This policy is part of the public offer. Provider: individual entrepreneur Hennadii Mitroshyn, RNOKPP 3382317272, address 9a Tulchynska St., apt. 9, Kyiv, 04080, Ukraine, e-mail support@seo-gen.com.ua, Telegram https://t.me/seo_gen_helper_bot?start=site.

1. General rule

1.1. You pay for the subscription in advance — for a month or for a year (annual payment, clause 7.1 of the offer).

1.2. You can cancel at any time with the "Cancel subscription" button in the "Billing" section. No new charges will be made after that, and access stays until the end of the paid period.

1.3. Monthly payment. We do not refund the current paid month on cancellation: you can use the service until it ends.

Annual payment. After cancellation, access stays until the end of the paid year. Or, if you ask, we refund the unused balance — by days at your plan's annual price (including additional websites): annual price × days from the refund date to the end of the period / days in the period. Access then ends on the refund date. We do not recalculate the annual discount. This rule applies to all customers — consumers, entrepreneurs and companies alike.

1.4. A downgrade takes effect from the next period (for annual payment — from the next year), so we do not recalculate the current one.

2. When we refund

CaseRefund
Erroneous or duplicate chargefull amount
Charge made after you canceled in timefull amount
Annual subscription canceled with a refund of the balance (clause 1.3)unused balance by days at the annual price — for any customer
Card verification chargerefunded automatically by the payment service
Upgrade or additional website charge, but the plan or website never turned onfull extra charge
We terminate the contract not because of your breach (clause 13.3(a) of the offer)unused days of the period
Availability below the stated level (clause 12.4 of the offer)proportional part of the monthly fee (for annual payment — of 1/12 of the annual fee), capped at 25 % — credited to the next payment, monthly or annual (with PayPal — see clause 12.4 of the offer); refunded in money only if still uncredited when the subscription ends, together with the balance if that is refunded too
Unused prepaid AI balance when the contract endsthe whole balance
A consumer withdraws within the legal period (section 4)under section 4

3. How and when we refund

3.1. Write to support@seo-gen.com.ua with the date and amount of the charge, the payment method, and the last 4 digits of the card or the payment number from "Payment history".

3.2. We review requests within 10 working days. After the decision we start the refund within 10 working days. For a consumer — no later than 30 days from the day they gave notice of termination (Art. 12(4) and Art. 13 of Law No. 1023-XII).

3.3. Where the money goes:

  • card payment — back to the same card;
  • PayPal — back to the same PayPal account;
  • bank transfer — back to the account it came from.

3.4. When the money arrives depends on your bank or payment service.

3.5. For each refund we issue an electronic refund receipt (Art. 3(2) of Law No. 265/95-VR) and e-mail it to you. In "Payment history" the payment will be marked "refunded".

4. Digital service and the right to withdraw

4.1. Who is a consumer. A consumer is an individual who orders a service for personal needs not related to business (Art. 1(22) of Law No. 1023-XII). Entrepreneurs and companies buying the Service for business are not consumers — this section does not apply to them; sections 1–3 do.

4.2. Period. A consumer may terminate a distance contract within 14 days of confirmation of the information (Art. 13(4) of Law No. 1023-XII).

4.3. Exception. Unless the contract says otherwise, a consumer may not terminate such a contract if the service was provided electronically, with their consent, before that period ended (Art. 13(5)(1) of Law No. 1023-XII).

4.4. How it works with us. The free trial lasts 14 days — the same as the withdrawal period. Cancel before the trial ends and you pay nothing.

4.5. New law. From the day martial law ends or is lifted, the new Law "On Consumer Protection" No. 3153-IX takes effect (right to withdraw — Art. 21, 14 days), and Law No. 1023-XII ceases to apply. We will update this policy then.

5. Disputes through your bank

You can dispute a charge with your bank (see section 8 of the Recurring Payment Terms). But please contact us first — it is usually faster.

Your bank or other payment service provider is liable for unauthorized (made without your consent) and erroneous charges (Art. 86 of Law No. 1591-IX). Once we receive its notice about such a charge, we return the money within 3 working days (Art. 88(1)). If the money has already been returned through the bank, we do not refund the same amount twice.

Legal basis (checked on 2026-09-10)