Public Offer for Access to Seo-Gen CMS

Version of 2026-09-11

Legislation checked on: 2026-09-10

This is a translation for convenience. The main version is the Ukrainian one (Публічна оферта про надання доступу до Seo-Gen CMS). If the texts differ, the Ukrainian version prevails.

1. Who makes the offer

Individual entrepreneur (FOP) Hennadii Mitroshyn, RNOKPP (individual tax number) 3382317272, address 9a Tulchynska St., apt. 9, Kyiv, 04080, Ukraine, e-mail support@seo-gen.com.ua, Telegram https://t.me/seo_gen_helper_bot?start=site ("we", "the Provider"). Website: https://seo-gen.com.ua.

We disclose these details under Article 7 of the Law of Ukraine "On Electronic Commerce" No. 675-VIII. Full details and support contacts are in section 17.

2. What this document is

2.1. This is a public offer to enter into a contract for subscription access to the Seo-Gen CMS website management system (the "Service"). It contains all essential terms of the contract (Art. 641 of the Civil Code of Ukraine).

2.2. The terms are the same for all customers on the same plan (Art. 633 of the Civil Code — public contract). You accept these terms as a whole (Art. 634 of the Civil Code — contract of adhesion).

2.3. The contract is made in electronic form (Art. 3 and Art. 11 of Law No. 675-VIII) and is as valid as a paper one.

2.4. If you have signed a separate written contract with us, that contract applies instead of this offer.

2.5. The following documents are also part of the contract:

3. How the contract is made (acceptance)

3.1. You accept the offer in one of two ways:

a) during sign-up you tick the box agreeing to the public offer, the privacy policy and the recurring payment terms, and press the sign-up button. This is filling in an electronic form accepting the offer (Art. 11(6), para. 3 of Law No. 675-VIII);

b) you pay for a plan or link a card for the trial. This is an action that counts as acceptance (Art. 642(2) of the Civil Code; Art. 11(6), para. 4 of Law No. 675-VIII).

3.2. The contract is made when we receive your acceptance (Art. 11(3), para. 2 of Law No. 675-VIII), i.e. when the system saves your consent tick or the payment confirmation. We keep a record of which version you agreed to and when.

3.3. After sign-up you confirm your e-mail through the link we send.

3.4. The offer may be accepted by a person aged 18 or over with full legal capacity, an individual entrepreneur, or a representative of a legal entity. By accepting on behalf of a company, you confirm you are authorized to do so.

4. Subject of the contract

4.1. We give you online access to the Service and maintain it within your plan: admin panel, hosting of your websites, daily backups, security updates, Service updates and support.

4.2. This is a service, not a license and not a sale of software. The Service, its code and templates remain ours. You do not receive a copy of the Service or its source code. You may not resell or transfer access, study the internal design of the Service, or provide services to others based on it.

4.3. Your plan applies to your account and to all your websites within the plan limits.

5. Plans and prices

5.1. Prices. Plan prices are shown in the pricing table at https://seo-gen.com.ua/en/cms/pricing/ and in the "Billing" section of the admin panel, together with the price of an additional website on the Platform plan. You pay the price in effect on the payment date. A paid period is not repriced: if the price changes, you pay nothing extra for a month or year already paid, and we do not refund the difference. We notify you of a price change at least 30 calendar days in advance (clause 5.6).

Annual payment. The price for 12 months is shown in the same pricing table. If a plan has no separate annual price, it equals the monthly price × 12 with a 20 % discount. The annual price of each additional website on the Platform plan is calculated the same way. The discount applies only to the plan and additional websites, not to AI usage above the plan (clause 5.5).

5.2. What each plan includes and its limits are shown in the same pricing table.

5.3. Prices are in hryvnias. Plans priced in US dollars or euros (for payment via PayPal) are shown separately. Your bank's fees and exchange rate are paid by you.

5.4. Taxes: we pay the single tax, group 3 (5 % rate), and are not a VAT payer. Prices do not include VAT, and VAT is not added to them.

5.5. AI features. On plans that include AI (see the pricing table), some AI usage is included in the plan. Beyond that, AI works only after you set a monthly spending limit yourself. At 80 % of the limit we warn you; at 100 % we stop AI until the end of the period. Nothing is charged above the limit.

5.6. Price changes. We e-mail you about a new price at least 30 calendar days in advance. The new price applies from the first period after that. If you disagree, cancel before that date; the old price applies until the end of the paid period.

6. Free trial

6.1. The trial lasts 14 calendar days. It starts when you link a card. This period applies unless the plan page states otherwise.

6.2. When you link a card, the payment service makes a small verification charge and refunds it.

6.3. During the trial the Service works within your chosen plan, and nothing is charged.

6.4. 3 days before the trial ends we send you an e-mail with the date and amount of the first charge and a link to cancel.

6.5. If you do not cancel before the trial ends, on the day the trial ends we charge the linked card for the first period: a month or, if you chose annual payment, a year. You can choose annual payment during the trial too; the annual period then starts on the day the trial ends. If you cancel, nothing is charged and access ends together with the trial.

6.6. During the trial you can switch plans in either direction immediately, with no extra charge.

7. Payment and auto-renewal

7.1. You pay in advance for each billing period. You choose the period: a month (monthly payment) or 12 months (annual payment). A period starts on the day its fee is charged (after the trial — on the day the trial ends) and lasts one month or 12 months.

7.2. The subscription renews automatically for the same period: on the first day of each new period we charge the linked card for a month or a year. We e-mail you 7 days before every annual charge. Details are in the Recurring Payment Terms.

7.3. Payment methods: card via monobank (online acquiring) or WayForPay; PayPal (for plans priced in USD or EUR); bank transfer to the entrepreneur's account or another manual method shown in "Billing". Monthly and annual payment are available for every method. Manual payments are not charged automatically: we extend the period — the month or year you paid for — once we see the funds.

7.4. After each payment we e-mail you an electronic receipt (settlement document) — Art. 3(2) of Law No. 265/95-VR, Art. 13(3) of Law No. 675-VIII. Invoices and service acts are available on request, using the details you entered in "Billing". Invoice and statement details are not requested at sign-up.

7.5. If a payment fails, section 5 of the Recurring Payment Terms applies: retries, warnings, admin panel restricted from day 11, website switched off from day 31. Your data is not deleted. The same steps apply to annual payment. Instead of the annual amount you can switch to monthly payment in "Billing": the next retry charges the monthly price and extends the subscription by a month.

8. Changing plans

8.1. Upgrade — immediately. We charge the card for the difference between plan prices for your period (for annual payment — the difference between annual prices), multiplied by the share of days left in the current period (rounded up to the kopiyka). The new plan turns on as soon as the payment service confirms the charge. The next billing date does not change; from then on we charge the new plan's price for your period. If our administrator arranges the upgrade at your request, we charge the card only after you confirm the amount. If you pay annually via PayPal, you pay the extra charge as a separate one-time payment via a PayPal link (not a subscription); the new plan turns on after that payment, and from the next period the PayPal subscription must be re-subscribed at the new amount (clause 8.4). If you pay monthly via PayPal, the new plan turns on after you re-subscribe at the new amount. If you pay by bank transfer to the entrepreneur's account or another manual method (clause 7.3), the new plan turns on immediately and you pay the extra charge by invoice.

Example. Plan UAH 990, switching to UAH 1,900 with half the period left: extra charge (1,900 − 990) × 1/2 = UAH 455.

Example for annual payment. Annual plan price UAH 9,504, switching to a plan with an annual price of UAH 18,240 with half the days of the year left: extra charge (18,240 − 9,504) × 1/2 = UAH 4,368. In general: (new annual price − old annual price) × days left / days in the period.

8.2. Downgrade — from the next period (for annual payment — from the next year). Your current plan works until the end of the paid period; we do not refund or recalculate it. From the new period we charge the lower price.

8.3. After a downgrade, features not included in the new plan become unavailable, and you cannot create new websites, languages or mailboxes above the new plan's limits. We do not delete your data.

8.4. If you pay via PayPal and the subscription amount or period changes, you need to re-subscribe in PayPal — the "Billing" section will show you how. How to pay a mid-period charge with PayPal — see clause 8.1 (upgrade) and clause 8.6 (additional website).

8.5. Changing the payment period. You can switch from monthly to annual payment or back in "Billing". The change takes effect from the start of the next period: until the end of the paid period nothing changes, and on the first day of the new period we charge the price for the new period. You can cancel a scheduled change before that date. During the trial the period changes immediately, with no charge. If you pay via PayPal, the new period is set up as a new PayPal subscription, with its first charge on the day the paid period ends. If a downgrade (clause 8.2) takes effect on the same day, the new period is priced at the new plan.

8.6. Additional websites in the middle of a period. You can add a website above your plan's limit yourself in "Billing" (after confirming the extra charge) or through support (contacts — section 17); you can reduce the number of additional websites the same way. If you pay annually and add a website above your plan's limit, we charge: the annual price of an additional website (clause 5.1) × days left in the period / days in the period (rounded up to the kopiyka). We charge the card only after you confirm the amount. The website turns on as soon as the payment service confirms the charge. From then on the annual price includes this website. If you pay via PayPal, you pay this charge as a separate one-time payment via a PayPal link (not a subscription); the website turns on after that payment. From the next year the PayPal subscription must be re-subscribed at the new amount that includes this website (clause 8.4).

If you pay monthly, an added website turns on immediately, with no charge for the rest of the month; its price is included from the next monthly charge (with PayPal — after you re-subscribe, clause 8.4). If you reduce the number of additional websites, this takes effect immediately: we do not refund the already paid period, and the next charge is for the new number of websites.

9. Your data and website export

9.1. Everything you put into the Service (texts, images, site structure, settings, form submissions, subscribers, etc.) belongs to you. We process it only to provide the service and do not use it to train AI models.

9.2. While the contract is in force, you can get a free export at any time: texts in Markdown or HTML, structure and tables in JSON or CSV, files in their original formats, with a description of the archive.

9.3. After the contract ends, on your request we provide a final export free of charge within 10 working days. We keep your data for 30 calendar days so that you can export it, or for another period if we have agreed one with you separately. Then we delete it from the Service and notify you. It remains in backups until they are overwritten — no longer than 30 days after deletion. You can ask us to delete it earlier.

9.4. The export is your data, not a copy of the Service: a website will not run from it without another content management system. We can migrate you to another system as separate paid work.

9.5. The domain belongs to you. Before the contract ends, move the domain to another host. On request we will give you the list of DNS records, page URLs and redirects.

9.6. We keep accounting documents (receipts, invoices, acts, payment history) for the periods required by law, even after the account is deleted.

10. Availability and support

10.1. Website availability is at least 99 % per calendar month. In a 30-day month that means up to 7.2 hours of downtime. We count only outages caused by us: a failure of our server, the platform or our code. We do not count outages caused by:

  • changes or actions by you or your users;
  • your domain and DNS at your registrar;
  • third-party services — payment, e-mail, AI and others;
  • scheduled maintenance we announce by e-mail to the account address and by a notice in the admin panel at least 24 hours ahead;
  • urgent security work (fixing vulnerabilities), even without notice — no more than 4 hours per month; we notify you the same way as soon as it starts;
  • attacks and outages beyond our control;
  • force majeure (clause 12.6).

If availability is lower, clause 12.4 applies.

10.2. Time within which we start working on a Service error:

PlanResponse time
Startup to 2 working days
Businessup to 1 working day
Platformup to 4 hours within working hours

Working hours: 10:00–19:00 Kyiv time, Mon–Fri, except public holidays. A failure that takes a website down completely is handled immediately, on any plan.

10.3. We fix errors in features stated in your plan free of charge. New features and changes you ask for are separate paid work under an agreed estimate.

11. Your obligations

  • keep your password secret; actions under your account are treated as yours;
  • do not breach clause 4.2, do not create excessive load, do not send spam;
  • publish only materials you have rights to, and do not break the law;
  • keep the legally required documents on your websites, including a privacy policy for visitors. For your visitors' data you are the data controller and we are the data processor;
  • renew your domain on time;
  • check AI-generated text before publishing it.

12. Liability

12.1. Our total liability is limited to the amount you actually paid for the last 3 months before the event (for annual payment — 3/12 of the annual fee). The limit does not apply to our duties to provide an export and delete data, or to intentional breaches.

12.2. We do not compensate lost profits or other indirect losses.

12.3. We are not liable for: your actions or those of your contractors; consequences of you disclosing your password; outages of third-party services (e-mail, payment systems, search engines, messengers); the content of your websites, including AI-generated content; a domain you did not renew in time.

12.4. If availability falls below 99 % (clause 10.1), you may request a reduction of the fee for that month (for annual payment — of 1/12 of the annual fee). The reduction covers only downtime above the permitted level, i.e. above 1 % of the month, and is proportional to it: the fee is reduced by the same share as the share of the month that such downtime lasted. The reduction for a month is capped at 25 % of the monthly fee (for annual payment — of 1/12 of the annual fee). We credit the reduction to your next payment — monthly or annual (if it is larger than that payment, to the following ones too); we do not refund it in money through the payment service. Your access to the Service is not affected. If the subscription ends before the amount has been credited, we refund it — together with the unused balance, if that is refunded too. With PayPal, PayPal itself charges the full subscription amount, so the next PayPal charge does not take the reduction into account: we credit it when you re-subscribe in PayPal (clause 8.4), and if the subscription ends earlier, we refund it as described above. See the Refund Policy.

12.5. If you are a consumer, these limits do not reduce rights that consumer protection law does not allow to be limited.

12.6. Force majeure (war, shelling, long power or communication outages, natural disasters, etc.) releases a party from liability while it lasts. The affected party gives notice within 5 working days.

13. Term and termination

13.1. The contract is in force from acceptance for as long as the subscription lasts.

13.2. You can cancel at any time with the "Cancel subscription" button in the "Billing" section. No further charges will be made. Access remains until the end of the paid period (or trial), and then the contract ends. This is your right to withdraw from a services contract at any time (Art. 907 of the Civil Code); instead of the button you can send a notice to the support e-mail (section 17). With annual payment, instead of access until the end of the year you can ask for a refund of the unused balance — under clause 1.3 of the Refund Policy.

13.3. We may terminate the contract:

a) with at least 30 calendar days' notice — then we refund the unused days;

b) without notice if you breach clause 4.2 or use the Service unlawfully;

c) if payment is more than 30 calendar days overdue.

13.4. After termination your websites stop running on the Service. Export and deletion of data follow section 9.

13.5. Refunds follow the Refund Policy.

14. Personal data

How we process your data is described in the Privacy Policy.

15. Disputes

First we negotiate. Send your claim to support@seo-gen.com.ua; we reply within 15 calendar days. If we cannot agree, the dispute goes to court under Ukrainian law. The governing law is the law of Ukraine. A consumer may also contact the consumer protection authority.

16. Changes to the offer and language

16.1. We publish each new version of the offer on the website with its date. We e-mail you about material changes at least 30 days in advance. For an active subscription the new version applies from the first period after that. If you disagree, cancel your subscription.

16.2. The website and the Service open in Ukrainian by default, and versions in other languages are not larger in content (Art. 27(6) of Law No. 2704-VIII). We serve customers in Ukrainian, or in another language on request (Art. 30(2) of the same law). The rule "if texts differ, the Ukrainian version prevails" is a term of this offer.

17. Provider details and contacts

Individual entrepreneurHennadii Mitroshyn
RNOKPP3382317272
Record number in the Unified State Register2010350000000700895 of 11 December 2024
Address9a Tulchynska St., apt. 9, Kyiv, 04080, Ukraine
Taxationsingle tax, group 3 (5 %); not a VAT payer
IBANUA573052990000026005016722002
BankJSC CB PrivatBank, MFO 305299
Support e-mailsupport@seo-gen.com.ua
Support Telegramhttps://t.me/seo_gen_helper_bot?start=site
Websitehttps://seo-gen.com.ua

Legal basis (checked on 2026-09-10)